Privacy Policy

At The Simple Health Method (referred to as "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information safely and responsibly. This policy explains what we collect through our website, our app and our coaching programs, how we use it, who we share it with, and what rights you have.

1. Information We Collect

Through the app, we collect:

• Account information: your email address and name. If you use Sign in with Apple or Google, we receive only what that service passes us to identify your account.
• Health and fitness information: your age, sex, height, weight, body measurements, activity level, goals, dietary requirements and food dislikes, and whether you are pregnant or breastfeeding. We use this to calculate your nutrition targets and to apply the safety rules that keep unsuitable recipes and nutrients out of your plan.
• Check-in information: the measurements, ratings and notes you enter at each check-in, and any messages you send your coach.
• Your activity in the app: your meal plans, habit tracking, saved recipes and shopping lists.
• Subscription information: whether your membership or program is active, supplied to us by Apple through our subscription provider. We never receive your card details.
• Diagnostic information: crash reports and performance data, used only to fix problems. These are set up to exclude your email address and any health information before they leave your device.

Through our website and coaching programs, we may also collect:

• Contact details such as your name, email address and phone number when you sign up for a program, newsletter or quiz.
• Payment information when you buy directly from our website, collected through a secure third-party payment processor. We never store your card details.
• Technical data when you visit our website, such as your IP address, browser type, device information and the pages you visit.

2. How We Use Your Information

We use the information we collect to:

• Provide our services — meal plans, recipes, tracking, coaching and resources tailored to your goals.
• Calculate your personal nutrition targets and filter recipes to suit your dietary needs and life stage.
• Manage your membership or program access, and process payments.
• Send you updates and marketing (you can unsubscribe at any time).
• Answer your questions and provide support.
• Understand how the app and website are used, so we can improve them.

3. What We Don't Do

We do not use your information for advertising, and we do not track you across other companies' apps or websites. The app contains no advertising or tracking technology. We never sell or rent your personal information.

4. Cookies on Our Website

Our website uses cookies that are needed for it to work, and simple analytics that tell us how many people visit and which pages they read. We do not use advertising cookies and we do not use cookies to track you across other websites. You can adjust your browser settings to reject cookies, but doing so may limit some features of the site.

5. Your Coach Can See Your Information

The Simple Health Method is a coached service. Your coach can see your profile, your check-ins and your messages so they can give you personalised guidance. Only our own coaching team has this access.

6. How We Share Your Information

We share your information only in these circumstances:

• Service providers who help us run the app and website — hosting, payment processing, subscription management, email delivery and crash reporting. They may only use your information to provide those services to us.
• Legal compliance: where the law requires us to disclose it.
• Business transfers: if the business is merged, acquired or sold, your information may transfer to the new owner.

7. How Long We Keep Your Information

We keep your information for as long as you have an account with us, and for a period afterwards so you can come back without losing your history. We keep records of purchases for as long as tax and accounting law requires. When you ask us to delete your account, we remove your personal information other than what we are legally required to keep.

8. Deleting Your Account

You can delete your account at any time from the Profile screen in the app. This permanently removes your account and the information we hold about you. If you would rather we did it for you, email hello@thesimplehealthmethod.com and we will confirm once it is done.

9. Data Security

We use industry-standard measures to protect your information. Your data is sent over encrypted connections and stored on secure servers. No method of transmission or storage is completely secure, so while we work hard to protect your information we cannot guarantee absolute security.

10. Your Rights

Depending on where you live, you have rights over your personal information, including the right to:

• Access and request a copy of your personal data.
• Request correction or deletion of your personal information.
• Object to or restrict how we process it.
• Withdraw your consent to marketing at any time.

To exercise any of these rights, contact us at hello@thesimplehealthmethod.com.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content. Please review the privacy policy of any site you visit.

12. Children

Our services are not intended for children. We do not knowingly collect information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.

13. Changes to This Policy

We may update this policy from time to time. The current version is always posted at thesimplehealthmethod.com/privacy-policy with its effective date. If we make a significant change to how we handle your information, we will let you know.

14. Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us at: